This Refund Policy applies to all furniture products purchased by you on the official Plank Perch Home LLC website. We are committed to providing our customers with transparent and fair return and exchange services to ensure a positive shopping experience.

I. Scope of Application
Plank Perch Home LLC accepts return or exchange requests for eligible products submitted within the specified timeframe. We offer a 30-day return window, calculated from the date you receive the merchandise.
Refunds may not be applicable in the following situations:
Orders exceeding the 30-day return window
Product issues resulting from human-induced use, damage, or improper handling

II. Return Conditions
Customers requesting a return must meet the following basic conditions:
The product must remain in its original condition, showing no signs of significant use or damage
All packaging, accessories, instruction manuals, etc., must be intact and included
A return request must be submitted within 30 days of receiving the merchandise
A valid order number and proof of purchase must be provided

III. Exchange Policy
We offer exchange services in cases where the product has quality defects or if the wrong item was shipped:
Upon review and confirmation, an exchange for the same model or an item of equivalent value may be arranged
The replacement item will be scheduled for shipment once the exchange request has been approved
If the item is out of stock, a refund or an alternative solution may be negotiated

IV. Refund Process
Contact Customer Service to submit a return/refund request
Provide your order information and a description of the issue
Customer Service will review and verify your eligibility for a return
Return the merchandise according to the provided instructions
Our warehouse will receive and inspect the condition of the merchandise
Once confirmed, the refund will be processed

V. Refund Processing Timeline
Review Period: 1–3 business days
Refund Processing Time: 3–7 business days (depending on the payment method used)
The time it takes for the funds to appear in your bank account may vary slightly depending on your financial institution

VI. Return Address (Important)
Please ship all returned merchandise to the following address: 131 Continental Dr, Suite 305, Newark, DE 19713
Please ensure that you include your order information inside the package to facilitate the prompt processing of your return request.

VII. Shipping Costs
Return shipping costs incurred due to product quality issues or shipping errors (receiving the wrong item) will be covered by our company
Return shipping costs incurred for personal reasons (e.g., simply disliking the item, incorrect size selection, etc.) will be borne by the customer