These Terms and Conditions are designed to help you better understand the common questions and relevant rules involved in the shopping process on the official Plank Perch Home LLC website. Through the content below, you can quickly access key information regarding orders, products, payments, and after-sales services.

I. Product Information
We are committed to providing authentic and accurate product display information, including images, dimensions, materials, and functional descriptions. However, due to differences in display devices or lighting conditions during photography, the actual color and details of the product may vary slightly; please refer to the physical product as the definitive standard.

II. Inventory and Availability
The inventory status displayed on the website is updated in real-time. In rare instances (such as inventory discrepancies caused by system update delays), we will promptly contact the customer to discuss a resolution (e.g., product exchange or refund).

III. Order Processing
Once payment is successfully completed, orders enter the processing workflow, which typically takes 1–3 business days to complete. Once an order has entered the processing stage, it may not be possible to cancel or modify it; therefore, please ensure that all information is accurate and correct before placing your order.

IV. Payment Information
We support a variety of major payment methods. All transactions are processed through a secure encryption system to safeguard the security of your payment information. If a payment fails, please verify your payment details or attempt to use an alternative payment method.

V. Shipping and Delivery
Plank Perch Home LLC offers both domestic shipping within the United States and international delivery services.
All orders may be shipped to supported international delivery addresses.
Domestic Delivery Time (within the U.S.): 5–10 business days (excluding processing time).
International Delivery Time: 10–20 business days (excluding processing time).
Actual delivery times may be subject to delays due to logistics arrangements, customs clearance procedures, or regional differences.

VI. After-Sales Service and Support
If you discover any issues with your product or are dissatisfied with it upon receipt, you may contact our customer service team within the specified timeframe to request a return or exchange. We will provide a reasonable resolution based on the specific circumstances.

VII. Information Security
We attach great importance to the protection of user information. We employ reasonable technical measures to safeguard the security of your personal data and will not arbitrarily disclose or misuse your information.

VIII. Updates to Terms
These Terms and Conditions may be updated periodically in response to business developments; any updates will be published on the website. We recommend that you review this page regularly to stay informed of the latest information.